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Discussion Starter · #1 ·
Wotac scopes - a horrible product and horrible customer service to go with it.

Just over a year ago I purchased a Wotac 4-14x50 (WOTAC 4-14x50 SFP EPB Reticle - Wonders Optics, LLC). It has been one of the worst experiences with a product and company I have ever had. I would not recommend them to anyone.

At first the scope seemed ok quality for $330. Around the 150 round mark things started to go awry. It no longer would hold zero and the glass began to get a bit fuzzy. Around 200 rounds the rear bell loosened up and would spin around freely. The parallax adjustment would no longer bring objects into focus. The last time I shot with it the reticle came loose and tilted 45 degrees. At this point it was no longer useable and time to send it in for warranty.

This is were the experience got bad. I dont mind when a product breaks, it happens, **** breaks. I judge a company by how they take care of a problem when it occurs. So I tried contacting Wotac for warranty information, I called over a dozen times with no return call, and sent 3 emails. Finally I recieved a call and was told to send the scope for repair. This was three weeks ago.

The scope was sent with a description of the problems. When I was told to send it back. I was also told most claims were handled within 48 hrs from recieving the broken product, usually a brand new scope being set as a replacement. I gave Wotac a week to contact me from delivery until I started calling. I have called everyday for the past week and a half and sent 2 emails. I have heard nothing back from the company.

This is where I stand. I am pissed off. So I will say it again, DO NOT purchase anything from Wonder Optics. Unless you want a piece of junk with a lifetime warranty that you can not get replaced.

Before you think 'this guy just got a bad unit', I know of two more scopes that suffered the same problems. The owners had the same experiences with bad customer service. Maybe they will chime in.

George
 

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+1

I'm the other guy. It was 2 months before I heard a reply about a warranty replacement than another 4 weeks before a received a replacement.

This was mounted a .223 rifle
 

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I ordered one for an upper and after they took the order never heard from them for weeks. No email, not tracing nr. no nothing.
Only when I open a dispute in paypal they made an effort to send the scope. Scope is working great for what it is and I cannot
put a $2K scope in every upper I have but in the future I will stick to Vortex, Nikon, Weaver or Burris when I need a budget glass.
I also had a bad experience with S&B and FN so I do not make a relation between $ and quality of service.
It is more something like whether a company that wants to win customers or loose them.
 

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Discussion Starter · #5 ·
I recieved my scope back yesterday, STILL BROKEN, in the same packaging I sent. It was shipped to Wotac's PO box address listed on their website it was returned to me with a label from the post office saying 'unclaimed'. I have emailed and called Wotac with no answer.

This guy is a complete scum bag. I will be filling a claim with the BBB. I hope no one ever does business with this company.
Im sure their will be more updates to come.

George
 
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