I've had good luck with them as well...did you walk everything in or do it all by mail? I went in, handed the paperwork to the nice lady and we wished each other a nice day....no more than 2 weeks on amendments...for me at least.I haven't had any problems with the permit office in Orange county. I know they have been moved around due to the mold problems in the county building after hurricane Irene last summer. My snowmobile registrations were mailed to someone else this past fall because the DMV office was affected by this too. Maybe that has contributed to your wait? Have you followed up with them? 16 months sounds like your app may have been misplaced in the process. Good luck.