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I went to a local gun shop about 3 months ago and found a ruger security six I have been looking for. It was made in my birth year, I bought it right then and there and went to the permit office. When I got the coupon I picked it up and took it home. When I got home I noticed that the hammer would not stay back securely if I wanted to shoot in single action. It would not lock back. I could push it forward with my thumb. If I tap the grip the hammer goes forward. I guess it had a terrible at home trigger job.
I went right back to the store and showed the guy working there the issue. He tired to tell me that it had a trigger job done (like it was a good thing) and that I should only use in double action anyway. I told him I wanted to use it for a target pistol and would like to use in single action at times. I showed him how the hammer would drop if i tapped the grip. Another customer who knew him said "Come on, that is not safe or right". He said the owner offered a 30 day warranty and would make it right. I offered to pay half of the repair bill because I should have checked it better. He said "Not needed we will make it right". He also told me it would take up to two months to fix. I left it with them and said thanks.
Fast forward two months. I called to see if there was an update. I was told call when the owner is in. I called and spoke to the owner. He said he would call the gunsmith for an update and to call back in 3 days. We played this game 3 times. He kept saying he forgot to call him or that the smith did not call back. At this point I am getting a bit frustrated but I know it can be easy to forget things.
After a couple of weeks I decide to stop in the shop and buy some ammo. I also asked for an update. The guy behind the counter (not the owner) goes to the safe and gets my gun out. I was happy thinking it was fixed. He tells me "The gun smith has not picked it up yet." It was sitting there for over two months. I told him to give it to me. He said "Alot of guys are going to Montrose PA to get theirs fixed. I told him I was told two months and its been over that and the thing has not even left yet! He said "I never told you that, call when the owner is in." If they would have told me they could not get it fixed I would have had it taken care of right away. They offered to cover the repairs and didn't even attempt to have it fixed.
I called the owner and was told that the gunsmith has retired. He said he was going to find another one and would call me soon. That was about 3 weeks ago and I have not been called. I found a local gun smith and dropped it off. I hope I can give a good review to him when I get it back. Anyone in Broome county stick to Chuck at Timber Creek. He takes care of customers. I usually go there but he did not have what I was looking for. End of rant!
I went right back to the store and showed the guy working there the issue. He tired to tell me that it had a trigger job done (like it was a good thing) and that I should only use in double action anyway. I told him I wanted to use it for a target pistol and would like to use in single action at times. I showed him how the hammer would drop if i tapped the grip. Another customer who knew him said "Come on, that is not safe or right". He said the owner offered a 30 day warranty and would make it right. I offered to pay half of the repair bill because I should have checked it better. He said "Not needed we will make it right". He also told me it would take up to two months to fix. I left it with them and said thanks.
Fast forward two months. I called to see if there was an update. I was told call when the owner is in. I called and spoke to the owner. He said he would call the gunsmith for an update and to call back in 3 days. We played this game 3 times. He kept saying he forgot to call him or that the smith did not call back. At this point I am getting a bit frustrated but I know it can be easy to forget things.
After a couple of weeks I decide to stop in the shop and buy some ammo. I also asked for an update. The guy behind the counter (not the owner) goes to the safe and gets my gun out. I was happy thinking it was fixed. He tells me "The gun smith has not picked it up yet." It was sitting there for over two months. I told him to give it to me. He said "Alot of guys are going to Montrose PA to get theirs fixed. I told him I was told two months and its been over that and the thing has not even left yet! He said "I never told you that, call when the owner is in." If they would have told me they could not get it fixed I would have had it taken care of right away. They offered to cover the repairs and didn't even attempt to have it fixed.
I called the owner and was told that the gunsmith has retired. He said he was going to find another one and would call me soon. That was about 3 weeks ago and I have not been called. I found a local gun smith and dropped it off. I hope I can give a good review to him when I get it back. Anyone in Broome county stick to Chuck at Timber Creek. He takes care of customers. I usually go there but he did not have what I was looking for. End of rant!
